Mail In Shoe & Boot Repair

Why Use a Mail In Repair Service?

  • Haven’t found a local cobbler you trust?

  • Can’t easily get to a repair shop?

  • Live outside the city or in a remote area?

  • Busy schedule making in-person visits tough?

  • No quality cobbler nearby?

Introducing our Mail-In Repair service

  • Enjoy expert shoe and boot repairs from anywhere—no need to leave home

  • Access the same trusted craftsmanship our local customers love

  • Convenient, reliable, and perfect for cherished footwear

  • Give your favourite shoes or boots a fresh start, no matter where you are

Quick Cobbler Shipping Table

How to use the Mail In Repair Service

1. Fill out the Estimate Request Form

  1. Tell Us About You and Your Shoes: Fill in your basic contact information so we know how to reach you. Describe all the problems as best you can. The more detail you give us, the better! Click here to access the form.

  2. Snap Some Photos: We need good photos to help us understand the issue and give you an accurate estimate. Upload five CLEAR, CLOSE UP photos of your shoes using the form:
    - One from the Top
    - One of the Bottom (the sole)
    - One of the Left Side
    - One of the Right Side
    -     One of the damage (if not already obvious from other photos)

2. Receive a cost estimate

  1. Our experienced team will carefully review your information.

  2. We'll email you a general estimate for the repair work needed, usually in less than 3 business days.

3. Ship your shoes

  1. Include a printed copy of our estimate in with your shoes or boots. This little piece of paper helps us match your footwear to your specific repair order when it arrives safely at our workshop.

  2. Package your shoes and use the shipping label we send you (included with the estimate).

  3. Use your preferred shipping method. (You pay the cost of shipping)

4. We repair your shoes and ship them back

  1. Once we receive your shoes, we will thoroughly inspect them and contact you to finalize all the details of your repair.

  2. Then we send you a formal quote. That email will contain:
    -> A final price for the repairs
    -> A secure payment link to pay for the repairs and return shipping*
    -> A link that lets you track the status of the repairs

  3. You use the secure payment link to pay for the repairs and return shipping.* The repairs will begin only after payment has been received

  4. We repair your shoes and ship them back to you using the best method available, and we email you a shipping tracking link.

    (* Return shipping for Canadian orders over $350 is free)

Important Shipping Information

  • Be sure to label your package: USED FOOTWEAR FOR REPAIR. NO COMMERCIAL VALUE"

  • Pack your footwear into as few packages as possible. (More packages = higher shipping cost)

    • Repair orders exceeding $350 qualify for FREE return shipping within Canada

    • Greater Vancouver (including up to Pemberton and to Hope): $25

    • Sunshine Coast and Okanagan Region: $30

    • Vancouver Island: $35

    • Rest of British Columbia, Alberta, and Yukon: $40

    • North West Territories and Nunavut: $60 

    • Rest of Canada: $45

    • USA: $60 (please note: any additional fees incurred because of Cross Border Shipping will be charged to you)

  • For all USA based shipments, please make sure you do not declare any value on your shipment. This will create additional costs that will be added onto your repair invoice.

Estimate Request Form

Click here if you want to email a simple quick question.